Before you can even think about getting your customer to leave feedback, you need to get them to actually open the email.
But according to data from MailChimp , those words can actually decrease your open rate. So what types of words can you use instead?
That same data from MailChimp showed that these words worked better:. The green arrows indicate emails I actually opened and participated in, while the red arrow indicates a fairly poor example that should be banished from email inboxes forever I did not open the HostGator email.
For example, Nest manages to do it in a mere four words:. You already saw it in several of the examples above, but in case you forgot, here it is again in an email from Airbnb:.
Almost finished! You are using an unsupported version of Internet Explorer In order to continue using our website, please upgrade your browser by clicking here.
Make a document Start a business Ask a lawyer Solutions Pricing. To edit, print share and store this document online, register for a Rocket Lawyer account.
Sign up now Return to index. Rocket Lawyer UK. Rocket Lawyer ES. Sending survey invite reminders is a good way to improve your response rate. As many customers, particularly by email, may not see or be able to respond to your survey the first time around.
A standard waiting time for CustomerGauge clients is 3 - 7 days. As a reminder will require a different channel, such as email.
Try to keep your introduction as neutral as possible. Shorter is always better in customer feedback survey terms but regardless of how long the survey is you. Free Customer Satisfaction Survey Cover Letter. This letter is provided absolutely FREE. To edit, print share and store this document online, register for a Rocket.
In these cases, it may be better not to send a reminder, as it will probably have little effect and only confuse customers. Pay attention also to local sending legislation.